Customer Support Specialist

Norwalk, United States

About the role:

The Customer Support Specialist provides superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience.  

What you'll do: 

  • Utilize proprietary software to run diagnostic tests in support of field service technicians at various customers sites

  • Efficiently guide field service technicians through the installation of cellular modems

  • Document the results of diagnostics and installations

  • This role takes place in a fast paced, phone and email support environment

  • Coordinate with Technical Support Level 1 and 2 staff to escalate issues as needed

  • Other duties may be assigned at the discretion of management 

What you need: 

  • Ability to remain courteous and professional in a high call volume environment

  • Excellent verbal and written communication skills

  • Ability to adapt to shifting priorities and resources

  • Attention to detail and efficiency

  • Team player with solid organizational skills

  • Call center and or customer service experience required

  • High school Diploma or  equivalent

Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply.