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Customer Support Specialist

Norwalk, United States

The Customer Support Specialist provided superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience.  This is a part time position.

Responsibilities include:


  • Utilize proprietary software to run diagnostic tests in support of field service technicians at various customers sites

  • Efficiently guide field service technicians through the installation of cellular modems

  • Document the results of diagnostics and installations

  • This role takes place in a fast paced, phone and email support environment

  • Coordinate with Technical Support Level 1 and 2 staff to escalate issues as needed

  • Other duties may be assigned at the discretion of management 


Skills:


  • Ability to remain courteous and professional in a high call volume enviornment

  • Excellent verbal and written communicatgion skills

  • Ability to adapt to shifting priorities and resources

  • Attention to detail and efficiency

  • Team player with solid organizational skills


Education & Experience:


  • Call center and or customer service experience required

  • High school Diploma or  equivalent

Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply. Ventus offers a competitive compensation package including health, dental, vision, life, and disability insurance programs, fitness center, a 401(k) plan, paid holidays, and generous paid time off.