TSS-Technical Support Specialist

Norwalk, United States

Work within a dynamic team environment, providing professional, accurate and timely communications to customers. The Technical Support Specialist provides high-level phone and e-mail support by offering immediate and lasting solutions to issues and requests, while ensuring a consistently positive customer experience.

What you'll do:

  • Identify, troubleshoot and resolve critical customer issues across various client specific WAN topologies 

  • Provide outstanding verbal and written customer service 

  • Retain ownership of all issues/requests assigned until closure with customer agreement 

  • Identify and document recurring issues and present solutions to management 

  • Facilitate an effective partnership between company, customer and carrier

  • Accurately document all customer and carrier

  • Suggest/ implement new processes to improve the customer experience

What you need:

  • Strong knowledge of IP Addressing, WAN/LAN troubleshooting is required

  • Network troubleshooting in a Linux/Unix environment is beneficial

  • Outstanding customer service and written and verbal communication skills required

  • Good analytical, organizational, interpersonal and time management  skills are essential

  • Working knowledge of Cisco routers and switches is a plus

  • Three (3) plus years of WAN/LAN, Help Desk/ Call Center experience

  • Network + Certification, Cisco CCNA Certifications or Previous Telco/Cable network operations experience is a plus.

Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply. Ventus offers a competitive compensation package